Although the Google ecosystem is becoming more secure thanks to the constant improvements in the effectiveness of Play Protect, there are still possibilities to download an infected application. If you’ve noticed lately that your Android device is slower, uses too much data, or displays corrupted information, then you may have downloaded an infected app that included malware . But don’t despair! Because in this guide we will explain how to remove malware from your phone.
It is important to know that, before downloading any application, you should take into account that there are some that are more likely to be infected, so be on the lookout! If you have noticed that you have malware on your phone, the first step you should do (in case you have access to your Android device) is to delete the infected application, before it tries to infect other devices or cause more damage. .
But do you want to know step by step how to eliminate that malware forever? Keep reading…
Step 1: Turn off the phone until you find the details
If you are sure that your phone is being attacked by malware, the first thing you should do is hold down the power button and turn off the phone completely. While this step probably doesn’t stop malware from doing harm, it can at least prevent the problem from getting worse and this infected app trying to access other nearby networks.
Also, turning off the device also gives you time to think and investigate. Do you know the specific infected application that brought the malware to your device? Do you know what other types of software could have been downloaded without your consent? If you don’t have answers to these questions, don’t worry, you can go to another computer to inquire about symptoms, new applications you’ve tried, and possible solutions to reduce the problem.
Remember, how almost everything in life, problems and infections must be killed at the root. But, if your research yields nothing, you may want to turn your phone back on and skip to step five. Antimalware applications can help identify what is causing those problems, and can even remove infected software. However, you should be aware that this process can be a double-edged sword, since it means that your phone will have access to the Internet again.
Step 2: Switch to safe mode while working
We recommend that when you decide to turn on your device to isolate the problematic app, first, you switch to safe mode. This will help limit the damage that the infected application can do. On most Android devices , switching to safe mode is quite easy. You simply have to press and hold the power button for a few seconds when your device is running, and then touch and hold the Power off option .
After this process, your device should show you some power options, including the option to Restart to Safe Mode. Choose this mode and wait for your phone to reboot before continuing. If you can’t find a safe mode, activate airplane mode, to disconnect your device from any network. You can usually find that option at the top of the notification tone.
Note : If you can’t figure out what’s causing your malware problem, even after downloading a security app, don’t try it yourself! Ask a professional for help and clean your phone. This is a good strategy if the ransomware takes control of your phone and blocks its functions.
Step 3: Go to Settings and search for the app
Visit Settings on your Android device. Settings usually have a gear-shaped icon, but that depends on the themes and layout. In Settings , scroll down and go to the Applications section . There it searches for the list of all your current applications, although you may need to choose Application Manager to locate the complete list. Once there, scroll down to find the infected app that is giving you so many headaches.
When selecting the app, the Uninstall or Force Close options should appear (often you can’t uninstall core apps, just disable them, but these apps are unlikely to be the problem)
Step 4: Delete the infected app and anything else suspicious
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Simply choose Uninstall and your Android device should remove the application in question. After this step, we recommend that you review your list of applications and uninstall other suspicious downloads. If you have consulted this list before, you will be surprised by some of the strange things that your device has automatically downloaded.
41Note: In some cases, you cannot uninstall the application, as the option will not be available, but you will see the word Disable instead. Some of the smarter malware will visit administrator settings and protect themselves to avoid this. Fortunately this has a solution!
To find another option, go back to the original Settings menu and scroll down to Lock screen and security (or a corresponding similar section). In the Security menu , look for a section that says ” Phone Administrators (Device) “. You may need to visit ” Other security settings ” first, depending on how your security menu is configured.
Step 5: Download some malware protection
A vulnerable Android device deserves protection. Currently, there are a number of security applications that you can download to help protect your phone from any virus , get rid of junk files, and any potentially infected software.
When you’re done removing the problematic app manually, download a security program to help you resolve any future issues. Some of the best options for protective software are: 360 Security , Avast Security or AVG Antivirus from the Google Play Store , among others.
Similarly, we recommend that you keep your Android device constantly updated. Forgetting to update is one of the key factors that can make Android phones more vulnerable and attacked, according to several studies.